Last Updated: October 21 2025
Soul Water Divers (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or participate in any of our diving services, courses, or tours.
By using our website or booking a service with us, you agree to this Privacy Policy.
1. Who We Are
Soul Water Divers is a registered dive operator based in Playa del Carmen, Quintana Roo, Mexico.
We specialize in cenote and ocean diving tours, PADI certifications, and custom diving experiences.
If you have any questions about this policy or your personal data, please contact us at: soulwaterdivers@gmail.com
2. Information We Collect
We may collect personal information in the following situations:
- When you contact us via our website, email, or WhatsApp
- When you book a tour, course, or package
- When you subscribe to our updates or promotional materials
- When you provide feedback or reviews
The information we collect may include:
- Full name
- Email address
- Phone number or WhatsApp number
- Country of residence
- Diving certification level and experience (if applicable)
- Payment details (processed securely via third-party providers)
- Any information you voluntarily share in messages or forms
We do not collect or store sensitive financial information such as full credit card numbers. All payments are processed securely through third-party gateways.
3. How We Use Your Information
We use your information to:
- Communicate with you about your booking or inquiry
- Confirm dive dates, schedules, and course details
- Process payments and issue invoices or receipts
- Ensure safety and suitability for diving activities
- Send updates about your booking or follow-up messages
- Improve our website, services, and customer experience
- (Optional) Send occasional promotions or news if you have consented
You may unsubscribe from promotional emails at any time by clicking “unsubscribe” or contacting us directly.
4. Legal Basis for Processing (for International Visitors)
If you are located in the European Union, UK, or Canada, we process your information under the following lawful bases:
- Contractual necessity: to fulfill a booking or service you requested
- Legitimate interests: to maintain safety and service quality
- Consent: for marketing or optional communication
- Legal obligation: to comply with tax or safety regulations
5. Data Retention
We retain your data only for as long as necessary to:
- Provide our services
- Comply with legal, accounting, or regulatory obligations
- Maintain dive records for safety or certification purposes
Once data is no longer required, it is securely deleted or anonymized.
6. Data Sharing and Third Parties
We do not sell or rent your personal information.
We may share limited data with:
- Payment processors (for secure payment handling)
- Email or CRM platforms (to manage bookings and communication)
- PADI or equivalent certification agencies (to process dive certifications)
- Law enforcement or authorities (only if required by law)
All partners and third parties are vetted for compliance with privacy and data protection standards.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Improve user experience and site functionality
- Analyze website performance and visitor behavior
- Remember preferences such as language or region
You can adjust your browser settings to block or delete cookies at any time.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (“right to be forgotten”)
- Withdraw consent to marketing communications
- Request data portability (copy of your information)
To exercise these rights, please contact us at info@soulwaterdivers.com.
We will respond to verified requests within 30 days.
9. Data Security
Depending on your jurisdiction, you may have the right to:
We take data security seriously.
Your information is stored securely on encrypted systems with restricted access.
We use SSL encryption on our website and partner only with secure third-party service providers.
Despite our efforts, no data transmission or storage can be guaranteed 100% secure. You share information with us at your own risk.
10. International Transfers
Because we serve international customers, your information may be processed or stored in countries outside your own, including Mexico.
By using our services, you consent to these transfers under applicable data protection standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review it periodically.
12. Contact Us
For questions about this Privacy Policy or how we handle your data:
Soul Water Divers
Playa del Carmen, Quintana Roo, Mexico
soulwaterdivers@gmail.com
